Anti-Discrimination NSW


​Scooters in accessible transport

​Conciliation - disability discrimination in service provision

​Published: 6 September 2016

The complainant uses a scooter for mobility and called for a wheelchair accessible transport to go to an appointment. He was able to travel in the scooter with it securely anchored in the vehicle and the seat belt on. 

However when he was returning home, a different driver told him he had to get out of the scooter and sit in the car seat. On a subsequent occasion he was told the same thing and missed an appointment.

The complaint was resolved when the company assured the complainant that he could use the transport service as long as his scooter was anchored. He was given a person within the company to contact directly if he had any further problems.​​

What does the law​​ say about disability discrimination?​

  • It is generally against the law in NSW to treat you unfairly or harass you because you have a disability.​
  • The law states that people must not discriminate against you because you need a particular equipment or assistance from another person because of your disability. 
  • Disability discrimination applies when you get or try to get most types of goods or services - for example, public transport, local councils, doctors, hospitals and other medical services, hotels, sporting venues and entertainment venues and others.​
  • You also have the right to get most goods or services on the same terms as people who don't have a disability. ​​

More information on Disability discrimination

Back to September 20​16 - Equal Time Newsletter​​​​​

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