Anti-Discrimination NSW

​Gay men barred from hotel 

Conciliation: Homosexual discrimination and victimisation in service provision

Published: 1 May 2017

Two gay men made a complaint of homosexual discrimination and victimisation after they were barred from a hotel after a security guard used an offensive term towards them.


When two gay men went to a hotel, one of them was refused entry by a security guard, who used an offensive term to describe homosexual people. An argument ensued which resulted in one of the security guards charging at the man who had been refused entry and another guard restraining him.

The men made a complaint to the hotel but did not receive a response. Then when one of the men returned to the hotel he discovered that he had been barred from the hotel and due to the informal system in place, it appeared that they were also barred from other nearby establishments.

The men made a complaint of homosexual discrimination and victimisation. In the course of investigating the complaint it transpired that the guard who had made the offensive comment had left the security company, and the hotel was now using a different security company.

The hotel said that they believed that the complainants were at fault as they were drunk and behaving badly. However they accepted that they should have responded to their initial complaint about the incident.


The complaint was resolved when the hotel acknowledged in writing that they should have addressed the matter when it first came up, and said that the complainants were welcome to return to the hotel.

What does the law say about homosexual discrimination?

It is generally against the law in NSW to treat you unfairly or harass you because:

  • you are gay or lesbian;
  • someone thinks you are gay or lesbian; or
  • because you have a relative, friend, associate or work colleague who is gay or lesbian, or someone thinks they are gay or lesbian.

More information on Homosexual discrimination​​

​​​Back to May 2017 - Equal Time Newsletter​​​​​​

Related content:

Subscribe to e-newsletter​

Equal Time is the Anti-Discrimination Board’s FREE e-newsletter. 

​​​​Copyright notice and disclaimer​

You may copy, distribute, display, download and otherwise freely deal with the content of Equal Time for personal, educational or government purposes, provided that you attribute the Anti-Discrimination Board of NSW as the owner.  

However, you must obtain permission if you wish to (a) charge others for the use of any content of the Board's publications or materials, (b) include any content of the Board's publications or materials in advertising or a product for sale, or (c) modify any content of the Board's publications or materials when reproducing it.  

Equal Time has been prepared by the Anti-Discrimination Board of NSW for general information purposes and is not legal advice. While every care has been taken in relation to its accuracy, no warranty is given or implied   Further, recipients should obtain their own independent advice before making any decisions that rely on this information.