Conciliation - homosexual discrimination in goods and services
Published February 2018
The complainant is currently in a long-term same-sex relationship and is the legal guardian of her ex-partner's children. She claimed that the service that was providing case supervision for the children failed to acknowledge her legal role as guardian, failed to consult with her about their welfare and excluded her from case conferences and meetings.
The complainant believed that this occurred because the case worker involved made assumptions about what type of family was 'normal' and was biased against same sex families. She made a complaint of homosexual discrimination to the Board.
The service denied that the case worker had treated the complainant less favourably because of her homosexuality. They accepted that they had failed to notify her about one meeting, but said this was because she had previously raised concerns about a breach of confidentiality and they had decided to cease communications with her until that issue was resolved.
At conciliation, the service acknowledged the valuable role and positive contribution that the complainant had made to the children's lives. They reported that they had assigned a different case worker to the children, and made a formal written agreement with the complainant to ensure she was included in future meetings and conferences. This resolved the complaint.
More information on Homosexual discrimination
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