Anti-Discrimination NSW

Inaccessible type in records program

Conciliations: Disability discrimination in employment

Published: 17 March 2017

A visiting doctor was unable to access the records of patients at the sites where he was working due to the small type in the records program.


The complainant was a doctor in his 60s who worked as a visiting medical officer at several different sites. He needed to access and add to the medical records of the patients he was seeing at these sites, but the records management system used by the health service was not entirely accessible.

Parts of the program were displayed in small type that was difficult to read, and it wasn’t possible to enlarge these areas. The complainant couldn’t read them and neither could some other medical professionals. Therefore he couldn’t inform himself about his patients and accurately record information about them.

The health service said that they had tried some options such as magnifying the screen, but this hadn’t helped. Consideration was given to whether the system got worse when it was overloaded, as it varied from site to site. It wasn’t possible to replace the system for operational reasons.

The conciliation conference was attended by the chief executive and chief information technology officer of the organisation. All agreed that there was a problem and said they were committed to finding a way to address it. 

It was agreed the chief IT officer would meet with the complainant on site to investigate the problems and test possible means of resolving them. It was also agreed that the complainant would be kept informed about progress towards dealing with the issue. The complainant was satisfied with these responses and the complaint was resolved. ​

What are my work rights?

Your employer must provide any special facilities or services you need to continue to do your job, as long as this won't cause them unjustifiable hardship. If there are non-essential parts of your job that you can't do, your employer must make arrangements to cover these in some other way.

​​More information on Disability discrimination​

Back to​ March 2017 - Equal Time Newsletter​​​​​

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