ADNSW receives enquiries about the Regional Seniors Travel Card scheme which provides eligible seniors living in regional, rural and remote areas of NSW with a $250 prepaid card to help ease the cost of travel.
This scheme, which is an approved Community Transport Scheme under clause 7, Schedule 1 of the Transport Administration Act 1988, is not covered by NSW anti-discrimination legislation. Complaints under the Anti-Discrimination Act 1977 must fall within an area of public life such as employment, accommodation, education or goods and services. As Transport for NSW is administering a state government program, the Regional Seniors Travel Card is not covered by an area of public life.
We recognise that the eligibility criteria of the Regional Seniors Travel Card scheme mean that some people, notably those receiving a disability or carers’ pension, are not eligible.
ADNSW cannot process complaints about Regional Seniors Travel Card eligibility criteria, however if your complaint is regarding the terms on which Transport for NSW accepted or rejected your application, ADNSW may be able to look into this further.
Anyone with concerns or queries can contact ADNSW by:
Complaints about Regional Seniors Travel Card eligibility criteria can be made to your local member of parliament or directly to Transport for NSW, if it is about the service provided.
Further information about the Regional Seniors Travel Card is available on the Service NSW website.