Here are some tips for writing a complaint letter. These may also be useful if you are using the
A complaint letter needs to be addressed to the President of Anti-Discrimination NSW.
Your name, address, email address, telephone/fax number(s) and signature.
The name, address, and telephone/fax number(s) of the person(s)/organisation you wish to complain about. If you are complaining about a particular person in a company or organisation, also tell us their position, work address and phone number (if you can).
Who was involved and if you can, their names, positions and work addresses. If the events happened at work we need to know:
- your position or job,
- the correct name and address of your employer (you can get this from your pay slip or pay office, or from the Australian Taxation Office);
- the name and position of your supervisor or manager;
- how long you have been employed there;
- if there are six or more employees working for your employer.
- the names of any witnesses who would be willing to give us information about the discrimination;
- a statement from a witness;
- a photograph;
- a note you made at the time;
- a copy of any poster, notice, letter or anything else you feel is unfair to you;
- a copy of anything that shows how someone else in a similar position to you has been treated differently to the way you were treated;
- anything else that supports what you say, such as emails or letters.
How you would like the problem to be resolved. If possible, include what you would like to sort out the complaint. This is called a 'settlement proposal'. This will help us to decide how to deal with your complaint. Because we are impartial, we are unable to help you decide on a settlement proposal.
If you are unable to decide on a settlement proposal, you should seek independent legal advice from your own lawyer or a community legal centre.
The complaint handling staff will try to provide any reasonable assistance you need to make a complaint and participate in the process of resolving your complaint.