Anti-Discrimination NSW

Guarantee of service    

What we do

We are the NSW state government body that administers the Anti-Discrimination Act 1977. We strive to eliminate discrimination in NSW by: 

  • answering enquiries 
  • investigating and conciliating complaints
  • raising awareness about discrimination and its impacts
  • managing applications for exemptions from the Act
  • advising government about discrimination issues.

What services do we provide?

We provide the following services:

  • general enquiry service
  • discrimination complaint handling service
  • workplace training.

What can you expect from us?

  • We will treat you fairly, with courtesy and in an ethical way.
  • We will handle your matter confidentially and according to the law.
  • We will provide you with information about discrimination, but we do not offer legal advice.
  • We aim to provide accessible services. Let us know if you need any adjustment to our service and we will try to accommodate you. 
  • When you lodge a complaint, we may ask you for more information. 
  • If we cannot handle your complaint, we can make the decision not to investigate. You can also withdraw your complaint at any time.

Feedback or complaints about our services

We aim to provide good customer service and your feedback is important to us. If you have feedback or complaints about our services, you can submit it to us via one of the following methods:

For more information, refer to the Handling Complaints and Feedback policy. If you’re not satisfied with the way we handle your complaint about our services or the outcome of that complaint, you can complain to the Department of Communities and Justice.

Privacy statement

Personal information and other information you provide to us is protected under privacy legislation: the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002

We use the personal information you provide to us to assist us to perform our statutory functions and for research relating to discrimination.  If you lodge a complaint, a copy of the complaint and other relevant information is provided to the respondent. By lodging a complaint with us, you are giving consent for us to use the information you have provided in our investigations and conciliation, and for research purposes. For more information, refer to the Privacy Management Plan.