Anti-Discrimination Board of NSW

Guarantee of Service    


​​​​Download ​Guarantee of Service factsheet - PDF 120KB  

What is Anti-Discrimination NSW?

Anti-Discrimination NSW was set up in 1977 under a NSW law, the Anti-Discrimination Act (1977). We are an independent statutory body and we administer the Act. 

What do we do?

It is our job to:

  • inform and educate the people of NSW, employers and service providers about their rights and responsibilities under NSW anti-discrimination law;
  • help resolve individual complaints of discrimination, harassment or vilification;
  • let the NSW government know when the anti-discrimination law needs changing.

How can we help you?

We provide the following services:

  • general enquiry service
  • employers' advisory service
  • discrimination complaints service
  • education service
  • publications and website

What does each of our services do?

General enquiry service and employers' advisory service

The staff on our general enquiry service can answer most enquiries about rights and responsibilities under NSW anti-discrimination law. They can also give more information about our processes such as handling complaints.

Employers, managers, supervisors and other employer representatives can call our employers' advisory service with questions about discrimination and harassment relating to work. We can give advice on particular discrimination problems and on more general policies and procedures.

To use these services, phone or visit one of our three offices (in Sydney, Wollongong or Newcastle) between 9am and 5pm Monday to Friday. You can also write to us by post or email. You can expect accurate, prompt, objective, confidential and free advice. You do not have to give us your name if you do not want to.

If you visit us, an officer will see you as soon as possible. You don't need an appointment in the Sydney office. It is best to phone and make an appointment before you visit the Newcastle or Wollongong office.

Discrimination complaints service

If you think you have been discriminated against, it is best to phone our general enquiry service before you lodge a written complaint. You need to check if we have the power to deal with your situation - if we don't, we may be able to tell you who can help. Also, we may be able to advise you how to sort out the problem yourself, so you don't need to make a formal complaint.

If you want us to help resolve your situation, you must lodge a complaint. You can do this by filling in a complaint form, or writing a letter or an email to us. You can email, post, fax or hand deliver your complaint.

You can write your complaint in your own language, or in Braille, and we will have it translated at no cost to you. We will also provide interpreters where needed. If you have a disability, we will do our best to accommodate your needs in using our services.

You can expect us to handle your discrimination complaint confidentially, efficiently, fairly and free of charge. If your complaint is urgent (for example, you are about to lose your job), you should phone us, or put "urgent" at the top of your written complaint. We will try to resolve your complaint quickly.

If your complaint appears to be covered by the Anti-Discrimination Act, we will generally try to conciliate it. This means we will help you and the person or organisation you are complaining about (known as the respondent) try to reach a private settlement. Most complaints can be settled in this way.

The process of resolving a complaint generally takes between 6-12 months, but we can't say exactly how long a specific complaint will take. This depends on the circumstances of the complaint and the other people involved. The officer handling your complaint may be able to give you an estimate of how long your complaint could take.

Read more about making a complaint

Education service

The Education service provides training and information sessions on anti-discrimination law to employers, service providers, employees and community groups. There is generally a fee for this training.

From our trainers you can expect the most comprehensive, up- to-date information on law, cases and trends in NSW and across Australia, as well as extensive experience providing dynamic and sensitive training in the private, public and community sectors.

Read more about training

Publications and website

We have a comprehensive website which contains information about anti-discrimination law, how to make a complaint and how to apply for an exemption from the Anti-Discrimination Act.

We also have a wide range of publications. We have factsheets which explain your rights, guidelines which explain the responsibilities of different groups and organisations under anti-discrimination law, and an email newsletter Equal Time. Although the law can be complex, we try to make our publications easy to read and useful for the intended audience.

Some of our publications are free, and you can download these from our website. You can also get copies by emailing, writing, phoning or visiting any of our offices. We will tell you if there is a charge for the publication you want.

Read more about publications

If you want to complain or make a suggestion about our service

We aim to provide the best possible service we can for everyone in NSW, and your feedback is important to us. If you have a complaint about any of our services, or any suggestion about how we could improve, please let us know. Also, please let us know when we have provided you with excellent service! Please make your complaint, suggestion or compliment by phone, letter or email to the President of Anti-Discrimination NSW at our Parramatta office.

Read more about our c​omplaints policy​

Privacy statement

Personal information and any other information provided to the Board is protected under privacy legislation, including the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW).

The Board uses the personal information you provide to assist it to perform its statutory functions. If you lodge a complaint, a copy of the complaint and other relevant information will be provided to the respondent. By lodging a complaint with the Board, you are consenting to the Board using all of the relevant information you have provided to fulfil its statutory functions of investigation and conciliation.

Read more about our Privacy Management Plan