Anti-Discrimination Board of NSW

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Complaints about our service  ​

If you are dissatisfied with the service you have received from us, you can make a complaint to any staff member. 

You can complain:

  • by phone: call 02 9268 5544 or 1800 670 812 
  • in person: Level 7/10 Valentine Avenue, Parramatta NSW
  • in writing: adbcontact@justice.nsw.gov.au​ or fax 02 9268 5500 

If you have made your complaint verbally and it is complex or contentious, we may ask you to put it in writing (if you are able to do so).

Our response

The Board will acknowledge your complaint within a week of receiving it, and respond in writing within four weeks of receiving it. If this is not possible, you will receive an interim response. ​

If you are not satisfied with our response

If you are not satisfied with the response to your complaint, you can request an internal review.

You will receive an acknowledgement of your request with a week of receiving it, and the review will be completed within four weeks, or you will receive an interim response.

If you are still not satisfied when the review is complete, you can approach the NSW Department of Communities and Justice​ to escalate your complaint.  

For more information about this process, refer to our complaints policy​.