Anti-Discrimination Board of NSW

Washing woes

Conciliation - age and disability discrimination in goods and services

Published February 2018

An elderly couple who both had mobility disabilities were unable to do their washing after the strata body of the apartment block where they lived decided to replace the existing top-loading washing machines in the block's communal laundries with front loaders.

The executive committee offered to give the couple one of the old top-loaders, but they had nowhere to put it within their apartment. They made a complaint of age and disability discrimination to the Board.

The strata manager responded that the complainants had made many previous complaints and the strata body had difficulty distinguishing if any of them were justified. They also disputed whether the woman's husband was unable to use the front loaders.

However, the strata manager offered a number of possible solutions including placing the front-loader on a plinth to raise it up to a suitable height. This was acceptable to the complainants and the complaint was resolved.

​​​​Back to Equal Time newsletter February 2018​​​​​

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