Anti-Discrimination Board of NSW

Told to ‘go back to his country’

Conciliation: Race discrimination in service provision

Published: 21 November 2017

An Indian man who tried to return some unsuitable goods was racially abused and told to ‘go back to his country’. 

Story

A man from an Indian background went to a supplier to buy a piece of equipment for his truck. The supplier advised him about what would be most appropriate, but when the man went to have the equipment fitted it turned out to be unsuitable.

The man asked for a refund so he could buy the correct fitting, but was told he could only have a credit note. He said that when he insisted on a refund the supplier told him to leave the premises, abused him racially and told him to ‘go back to his country’. 

After initially contacting the police, the man made a complaint of race discrimination. When the Board contacted the supplier, they denied making any racist comments and said that it was store policy to offer a credit only. However, the Board was able to negotiate a settlement in which the supplier would refund the cost of the equipment if it was returned in good order. This resolved the complaint.

What does the law say about race discrimination?

It is generally against the law in NSW to treat you unfairly or harass you because of:
  • your race, colour, nationality, descent, ethnic or ethno-religious background

  • the race, colour, nationality, descent, ethnic or ethno-religious background of any of your relatives, friends, associates or work colleagues.

More information on Race discrimination

Back to November 2017 - Equal Time Newsletter​​​​​

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