Anti-Discrimination Board of NSW

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Down syndrome boy excluded from pool - Disability discrimination

Conciliations - Goods and Services

Publication date: February 2016 

Complaint

The complainant said that she took her son, who has Down syndrome, to the local swimming pool, but they were ordered out of the pool and spoken to rudely by the pool attendants. She made a complaint of disability discrimination against the local council.

image of person swimming in a pool 

The council expressed regret at the complainant's experience at the pool. They explained that the complainants had not been asked to exit the pool but rather to vacate the particular lane they were using, as that lane was reserved for lap swimmers rather than general activities. ​

The complainant said that the effect of this was to exclude them from the pool, because the lane reserved for lap swimming was closest to the stairs and her son needed to use these to access the pool because of his disability.  ​

Resolution

The respondent sympathised with the complainant's concerns and undertook to implement a new practice to ensure the pool was accessible to all patrons at all times. The complainant advised that she was satisfied with council's response to her complaint and she considered the matter resolved.​​

Back to February 2015 - ​​Equal Time Newsletter​

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