Anti-Discrimination Board of NSW

Disabled seating at concert venue

Conciliation - Disability discrimination in service provision ​

Published: 4 Aug 2016

A woman who uses a wheelchair went to a concert venue with her husband. However when they went to their seats in the area allocated for people with disabilities, they did not believe the seats were suitable due to her particular disability. They asked for an alternative but were given what they thought were inferior seats. The woman’s husband lodged a complaint on her behalf.

The concert promoter argued that the original seats were not unsuitable in the way that the complainants claimed. However they offered the complainants a full credit note for their tickets and a merchandise package as a goodwill gesture. This resolved the complaint.​

Back to August 2016 - Equal Time Newsletter​​​

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