Anti-Discrimination Board of NSW

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​​​​​Aboriginal man denied entry to pub

Conciliation - Race discrimination and in service provision

Published: 4 August 2016

A woman lodged a complaint of race discrimination on behalf of her friend, who is Aboriginal and walks with a limp. The friends wanted to have a drink at a hotel, but the Aboriginal man was denied entry by the security guard. 

The complainant said that the guard had said to him ‘you’ve been drinking’ and put his hand on him to stop him from entering. The complainant told the guard that he hadn’t been drinking but had been to a football game nearby. The guard then said to the man that ‘you don’t look like you belong here’, and he wasn’t allowed to enter.

The licensee of the hotel attended conciliation and brought the security guard, who was contracted from a security firm. The guard denied that he had said the things attributed to him in the manner described or touched the man. He said he had thought the man appeared to be intoxicated.

The licensee said the hotel only had security guards on days when there was a football game on. The complainant initially wanted that guard removed from the pub, but the licensee felt he should stay, as he had been trained and had learnt from this experience, which the complainant subsequently accepted.

The complaint was resolved when the licensee offered an apology to the complainant and his friend, and agreed to revisit the hotel’s policy on refusing entry and ensure that all security staff were fully informed about it. He also invited the two friends to have a meal with him in the hotel to improve communication and discuss the issues further.​

Back to August 2016 - Equal Time Newsletter​​​

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