Overcoming unconscious bias

Understanding automatic response

Unconscious bias means we may discriminate against people without intending to or realising that we have done so. This can affect decisions in areas like recruitment and dismissal, workforce management and service provision. This course will help managers understand how to minimise unconscious bias and work towards best practice.


  • what is conscious and unconscious bias
  • factors that may lead to preconceptions
  • identifying automatic responses and learned behaviours
  • practical strategies for countering bias

Duration: two hours – half day

To discuss an on-​​site training course

Contact the Manager, Education Services on (02) 9268 5555 or adbcontact@justice.nsw.gov.au