​Skills for Contact Officers
(training seminar and on-site training course)

Advising and supporting co-workers with​​ grievance
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This is a practical training course for Contact Officers whose role is to listen, support, inform and discuss workplace concerns with their co-workers. They will learn to help others make sound, informed and early decisions about dealing with behaviour that is, or could become, discrimination, harassment or bullying. Participants will practice their new skills and knowledge through exercises and activities in the safety of the training room.

This training course is also provided as a refresher for people who have previously attended Contact Officer sessions. This will enable participants to sharpen their skills, update their knowledge and share their experience.​


  • laws relating to discrimination, bullying and sexual harassment
  • basic conflict resolution and fair grievance handling principles
  • communicating with people who may be angry, distressed, anxious or unreasonable

To do this training course your organisation must have a fully developed grievance procedure incorporating Contact Officers.

Training seminar details:

Sydney: 22 March, 22 November
Newcastle: 2 August

Time: 9am – 5pm (full day)
Cost: $835 (includes GST)
Includes: morning tea, lunch, course materials

On-site training course duration: one day​

To register for the training seminar

Please fill in the registration form​​​ ​​and email to adbcontact@justice.nsw.gov.au,​ or phone (02) 9268 5555.

To discuss an on-​​site training course or additional training seminar

Contact the Manager, Education Services on (02) 9268 5555 or adbcontact@justice.nsw.gov.au