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​Skills for Contact Officers
Advising and supporting co-workers with​​ grievance

 
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This course enables Contact Officers to support co-workers and help them decide how to deal with discrimination, harassment and bullying. It includes exercises and activities to practice newly-aquired skills. This course is also provided as a refresher for people with previous training to update their knowledge and share their experience.

Content
  • laws on discrimination, bullying and sexual harassment
  • basic principles of grievance handling and conflict resolution
  • communicating with people who may be angry or upset 
Duration skills: one day​
Refresher: half day

To discuss an on-​​site training course

Contact the Manager, Education Services on (02) 9268 5555 or adbcontact@justice.nsw.gov.au