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​Grievance management and resolution - training course

Successfully managing the grievance process

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This course details how to resolve conflict and complaints and involves practical activities and exercises. It is intended for people who are responsible for carrying out investigations, mediating and conciliating conflict, making decisions to resolve problems and implementing outcomes.

Content:

  • fair grievance handling principles
  • effective grievance policies and procedures
  • communication skills
  • how to investigate a grievance
  • when mediation or conciliation is appropriate
  • encouraing direct resolution
  • the mediation or conciliation process 
  • determining a fair outcome
  • implementing the decision
Duration: two days

Register for Training course

To register please fill in the Registration form:

Send the form back to us by:


To discuss an on-​​site training course

Contact us on (02) 92685555 or adbcontact@justice.nsw.gov.au