​​Skills for grievance handling
(training course)

​​Dealing with complaints and concerns

How leaders respond to a grievance can make the difference between a fair and speedy resolution and an expensive, protracted dispute. Supervisors and managers at any level can be approached  by someone with a grievance or potential grievance. This course is designed to ensure they get it right.

  • fair grievance handling principles
  • responding effectively  
  • communication skills
  • when to resolve initially and when to investigate further
  • following your grievance procedure
Duration: one day

To discuss an on-​​site training course

Contact the Manager, Education Services on (02) 9268 5555 or adbcontact@justice.nsw.gov.au