Anti-Discrimination Board of NSW > Training and Education services


​On-site education c​ours​es

The courses also provided as a seminar are marked 'S'.​

​​​​​​Download education brochure ​​

    ​​​​Discr​​i​mination, bullying ​and harassmen​t prevention ​​(S)

    This seminar is for an​​​yone who is respo​nsible for creating a safe and healthy workplace – managers, human resources and WH&S professionals. It includes activities and exercises designed to build problem-solving skills and apply the latest research and techniques to build a workplace culture that resists bullying and harassment. It also explains state and federal legislation on bullying and harassment using recent case law.​​

    More information about Discrimination, bullying and harassment prevention

    Grievance management and resolution (S)

    This seminar covers the complexities of dealing with conflict and complaints. You will learn the process of investigation and record keeping, when and how to attempt conciliation or mediation, and how to determine if a grievance is substantiated. We use the latest case law to explain the Rules of Natural Justice and procedural and substantive fairness and see them applied in real-life situations. And we’ll be giving you plenty of opportunities to practice your new skills and knowledge.

    Duration: two days

    More information about Grievance management and resolution

    Skills for grievance handling (S)

    Any leader can be approached by someone with a grievance. How you respond can make the difference between a fair and speedy resolution and an expensive, protracted dispute. Every leader should understand the grievance handling process and the rules of procedural fairness, and have the skills to make sound decisions about how conflict should be handled. This seminar is designed to ensure you get it right.

    More information about Skills for grievance handling​​​

    Skills for Contact Officers(S)

    This is a practical seminar for Contact Officers – individuals who listen, support, inform and discuss workplace concerns with their co-workers. You will gain the knowledge and skills needed to help others make sound, informed and early decisions about how to address discrimination, harassment and bullying.

    This course is also provided as a refresher for people who have previously attended Contact Officer sessions. This will enable participants to sharpen their skills, update their knowledge and share their experience.

    More information about Skills for Contact Officers​​​

    Case law update (S)

    Our understanding of how to apply the law is constantly developing through the reasoning and decisions of courts, tribunals and commissions. This course supplies important insights from a selection of recent decisions in state and federal courts, equal opportunity tribunals, industrial relations commissions and the Fair Work Commission and Ombudsman.

    Sexual harassment - it's your business

    Sexual harassment can ruin lives and reputations and remains a major issue in workplaces, clubs and associations, educational institutions and other organisations. This course is for employers, employees, educators, club managers, unions, professional associations and service providers. It gives you the tools to prevent sexual harassment through education and cultural change.

    More information about Sexual harassment - it's your business

    ​​Diversity in the NSW public sector

    Under the new Government Sector Employment Act, public sector agencies are tasked with achieving diversity while avoiding unlawful discrimination, and implementing new capability and performance management frameworks. This seminar addresses the complexities involved, answers questions and delivers practical skills and knowledge to smooth the path to full compliance. 

    More information​​​ about Diversity in the NSW public sector

    Recruitment and workforce management

    ​​Diversity and equal opportunity involve the development of policies, procedure and practices, templates, plans and skills for collecting and working with data. This seminar covers the practicalities of non-discriminatory recruitment and other management actions while avoiding unlawful discrimination​.

    More information and Recruitment and workforce management

    Preventing disability discrimination

    Employers want the best person for the job, and goods and service providers need to attract clients and customers. But what if the potential employee or customer has a disability? Disability discrimination is the largest category of complaints received by the Anti-Discrimination Board. This seminar uses recent case law and practical examples to answer common questions. ​

    More information about Preventing disability discrimination​​

    Anti-discrimination for service providers

    Service providers such shops, clubs, educational institutions, health care providers, qualifying bodies, trade unions and professional associations face a complex task in avoiding unlawful discrimination while making sound business decisions. This seminar is about how to apply the anti-discrimination laws that cover the provision of goods and services.​

    More information about Anti-discrimination for service providers

    Your rights and responsibilities at work

    This seminar is for staff who do not have a supervisory role. They will develop their understanding of laws and policies designed to create a workplace free from bullying, harass​​ment and discrimination and learn to contribute to a safe and healthy workplace culture by reflecting on their own behaviour, supporting others and taking quick action to stop to unacceptable conduct. ​​

    ​​​More information about Your rights and responsibilities at work

    Other course options

    Soci​al media – ‘To tweet or not to tweet’

    • how social media can be a vehicle for discrimination, bullying and harassment 
    • recent trends, case studies and case law
    • risk management and reasonable steps to avoid liability

    F​air performance management

    • performance management and the perception of bullying 
    • how to avoid the impact of conscious and unconscious bias in performance management
    • reasonable accommodations for employees with disabilities or carer’s responsibilities

    Managing multiculturalism and diversity

    • the benefits of diversity – better decisions, better customer service, less bias and discrimination
    • the challenges posed by language and cultural differences, negative stereotypes and stigma 
    • bringing people together through positive conflict management

    Psychiatric disabilities in the workplace

    • the requirements of disability discrimination law
    • balancing the rights and needs of individuals with those of the organisation and other staff
    • performance and behavioural issues

    And many more….. ​

    To discuss an on-​​site course

    Contact the Manager, Education Services on (02) 9268 5555 or