Grievance procedure guidelines

Everything you need to know to develop best practice grievance procedures. Covers:
  • the legal framework;
  • why you need a good grievance procedure;
  • exactly what it should contain; and
  • a sample grievance procedure and ready-made sets of guidelines for those whose job it is to either provide advice to people with grievances or help resolve them.

To order these guidelines, use the Publications Order Form​.

If you need assistance filling out the form, please contact the Anti-Discrimination Board on (02) 9268 5555 or 1800 670 812.​

ISBN 0 7313 8101 7 - 64 pages

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