Strategies for community workers

If you are someone who advises clients, consumers or members of your community about their rights and you are approached for assistance about a discrimination problem, your options include:
  • empowering your client to solve the complaint on their own by providing them with information about the law, and suggesting strategies to deal with the issue;
  • assisting the client to complain to the organisation that discriminated against them, by helping them write a letter or acting as their advocate;
  • and/or assisting the client to lodge a complaint with the Anti-Discrimination Board.

How do I know if what happened to my client is against the law?

There are a number of types of discrimination (referred to as "grounds") which are against the law in NSW in certain areas of public life. 

More information about types of discrimination

You can also contact our enquiry service for more information, particularly on more complex matters.

To determine whether your client's problem is covered by anti-discrimination law, and to work out the best way to help them, you may need to find out:

  • What happened?
  • Where and when did it happen?
  • Why do you think it happened?
  • Who was involved?
  • Is the unfair treatment still happening?
  • How has the unfair treatment affected you? Are other people affected?
  • Have you tried to resolve the situation? If so, what did you do and how has the other party responded? Have you had help or advice from anyone else?
  • What are the names /contact details of the person or organisation that you think are responsible?
  • Were there any witnesses and are they prepared to support your story? If so, what are the names /contact details?
  • What do you want to happen? Do you think this is realistic? If not, why not?

How do I help my client to make a complaint?

Complaints can generally be made in relation to incidents that have occurred within the twelve months of the Board receiving the complaint. They must be in writing. 

​​More information about making a complaint​